【酒店英语】唤醒服务——情景对话

Lisa: Good evening, Guest Service Center, Lisa speaking, how may I assist you?

Aria: Hello, this is Aria from room 1318. I need a wake-up call for tomorrow morning.

Lisa: Good evening, Ms. Aria. What time would you like to be woken up?

Aria: I have a flight at 7 a.m., so I need to be up by 6 a.m. at the latest.

Lisa: I see. I will set a wake-up call for you at 6 a.m. tomorrow. Is there anything else I can do for you?

Aria: Well, actually, I have a problem. I tend to oversleep and sometimes ignore the alarm. I’m really worried that I might miss my flight.

Lisa: I understand your concern, Ms. Aria. In that case, we can offer you a special service. We can call you until you confirm that you are awake and ready to leave.

Aria: Really? That would be great! Thank you so much!

Lisa: You’re very welcome, Ms. Aria. It’s our pleasure to serve you. So, just to confirm, we will call you at 6 a.m. tomorrow and keep calling you until you get up.

Aria: Yes, that’s correct.

Lisa: Alright, Ms. Aria. Your wake-up call service is confirmed. We hope you have a good night and a safe flight tomorrow.

Lisa: Goodbye, Ms. Aria. Thank you for choosing our hotel.

Lisa: 晚上好，客服中心，我是Lisa，有什么可以帮您的吗？

Aria: 你好，我是1318房间的Aria。我明天早上需要一个叫醒服务。

Lisa: 晚上好，Aria女士。您想在什么时候被叫醒呢？

Aria: 我明天早上7点有一班飞机，所以最迟要在6点起床。

Lisa: 我明白。我会为您设定一个明天早上6点的叫醒服务。还有什么其他的事情我可以为您做吗？

Aria: 嗯，其实，我有一个问题。我有赖床的习惯，有时候会忽略闹钟。我真的很担心我会错过我的飞机。

Lisa: 我理解您的担忧，Aria女士。在这种情况下，我们可以为您提供一个特殊的服务。我们可以一直给您打电话，直到您确认您已经醒来并准备离开。

Aria: 真的吗？那太好了！非常感谢你！

Lisa: 不客气，Aria女士。能为您服务是我们的荣幸。那么，就为了确认一下，我们会在明天早上6点给您打电话，并一直打到您起床。

Aria: 是的，没错。

Lisa: 好的，Aria女士。您的叫醒服务已经确认。我们希望您今晚睡个好觉，并祝您明天旅途平安。

Aria: 谢谢你，Lisa。你非常善良和乐于助人。再见。

Lisa: 再见，Aria女士。感谢您选择我们的酒店。